cash drawer issue and how to solve it ---Kustal Tech Cash Drawer

Kustal Cash Drawer

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What’s the matter if the cash drawer cannot be opened automatically after checkout?

China Cash Drawer Factory POS Cashier till Manufacturer

What’s the matter if the cash drawer cannot be opened automatically after checkout? ( Cash drawer issue)

Reasons:

1. The cash drawer of the cash register cannot pop put. After clicking the checkout at the front desk of the cash register software, the cash drawer will pop up under normal circumstances. If the cash drawer cannot be ejected but there is a sound, it is necessary to check whether the guide rail of the cash drawer is deformed. Or there is a hard object stuck. when emergency switch is stuck, the cash drawer will also failed to be open.
When sound is very small, you could also check, whether the cash drawer is solenoid with 24V, but the trigger voltage of the printer just 12V, in this case, the voltage may not be large enough to trigger the cash drawer work.

2. If the cash drawer neither pops up nor makes a sound, then we need to check whether the interface connected to the printer is connected well : 1. cable break 2. RJ11/RJ12 Poor contact 3. the pos printer interface for cash drawer issue

If there is no problem with the connection, then check whether the printer is printing normally. If the printer can be used normally, the cash register will pay If the drawer still doesn’t pop out, there should be a problem with the cash drawer solenoid.

3. Printer problem: The cash drawer of the cash register is most connected to the receipt printer. There is a wire on the cash drawer that is plugged into the receipt printer. If the receipt printer does not trigger a volatge to the cash drawer, the cash drawer will not open . Therefore, you first have to check the printer.

4. It may be caused by the inconsistency between your system time and payment’s system time, you can try to adjust your system time to see.

5. It may be that the security settings of your IE browser are too high to prevent the pop-up of the Alipay cashier page, so you can try to adjust your security level to medium or low.

6. It may also be caused by your anti-virus software settings, you can see if there is a reason for this.

7. Whether the power supply is powered on, whether there is no paper, whether the lpt parallel port line between the printer and the computer is connected normally or not.

The above infomation mainly to analyze the reason why the cash drawer cannot be opened automatically, which are common cash drawer issue,

You are welcome to contact us, whether your products are sourced from our company or not.

Detachable RJ12 Cable 12V Cash Register Drawer

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